“It’s consistency, not smiles that keep customers coming back.” - Rene Boer
An important part of running a successful business is to have a stable, repeatable system in place to handle communication and ensure follow through. As Crystal Clean continues to grow, it has become more important than ever to stay organized and prevent tasks from “falling through the cracks.” Small problems, left unresolved in a timely manner can become big issues. With this in mind, we have been working hard to develop new systems such as Swept software to manage the flow of information around the office, and out to our clients.
One of my biggest concerns in this transition is keeping everyone engaged and on-board with the changes. Bringing new systems into our process is ineffective without the cooperation of the whole family. To ensure that no one feels 'left behind', we are rolling out these changes slowly - beginning with office personnel, team leaders, and trainers. The goal is to ensure everyone has an "expert" standing by to assist and support them with these changes.
One thing that will not change, is the core values of our business. Our commitment to "Family, Client, Company" is stronger than ever, and we are all invested in the success of each.
I look forward to new successes with all of you, and great things to come.